Shipping FAQs

FAQs

Domestic Shipping (Within the United States)

Alcohol shipping is not federally regulated, so we abide by the laws set forth by each state. While most states require certain licenses to ship there, there are some states that prohibit DTC wine shipments altogether. Please refer to our list of states we ship to—and keep in mind that the laws are always changing. We will do our best to keep you informed and updated.
International Shipping (Outside the United States)

Duties and taxes are required by every country, but how those duties and taxes are calculated vary—and aren’t determined by Silver Oak. For example, in some countries, duties can be 100 percent of wine value, and in other countries, you can only make personal purchases (no gifts) of up to six bottles. Also, laws can be different within countries—like Canada. (You can see how shipping quickly becomes tricky.)

If you’re looking to place an international order, please contact our Customer Care team at (707) 942-7137 or customercare@silveroak.com. They can provide you with the specifics for your desired destination.
When does my order ship?

Orders are processed within 24-48 hours of receipt. Our warehouse team packages and ships orders on Mondays, Tuesdays and Wednesdays with delivery dates on Wednesdays, Thursdays and Fridays. Our Customer Care team is available during operating hours (Monday through Friday from 8am to 5pm PT), should you need assistance with tracking a package or delivery.
How can I track my order?

You will receive two emails after placing an order. The first is an order confirmation email. The second email is sent once your order has been shipped. This email will contain a tracking number so you can monitor the status of your shipment.

If your order is a gift and you provide the gift recipient’s email address, they will also receive an email once their package has been shipped. Don’t worry, though. They won’t see the contents of the package, the sender’s name or the price paid.
What happens if I’m unavailable to receive the shipment?

Please use the tracking number in your shipment confirmation email to check the status of your package. In most cases, if no one over the age of 21* is home to sign for the wine, FedEx will leave a door tag.

*A person 21 years of age or older must be able to produce identification and sign for the wine delivery.

We recommend shipping to a business address to facilitate delivery. We also do not deliver to P.O. Boxes.
What arrives in my shipment?

Along with your order, there will be an envelope included with your shipment. Inside, there will be a packing slip and gift message, if applicable. The packing slip is not a receipt. It will list a description of the product but the amount paid will not be included.
What if I’m sending a gift?

During checkout, if you select the “Is this a gift?” option, the gift sender’s name and gift recipient’s name will both be printed on a branded card along with your message.

We do not offer gift wrapping at this time.
What if it’s not in the online Shop?

If you’re looking for a specific vintage to commemorate a special moment, please contact Customer Care at (707) 942-7137 or customercare@silveroak.com. We have library wines available (in various bottle sizes) many of which are not listed in our online Shop.

You can also purchase merchandise seen in our tasting rooms through Customer Care. The team really is your one-stop shop for all things Silver Oak.

Shipping Information

When you place an order with Silver Oak, you are guaranteed that upon delivery the wines will be just as our winemaker intended them to be. That means all of our wines are shipped using either one or two-day express service and that they are 100-percent insured at no additional cost to you. We monitor all shipments daily, particularly during periods of extreme temperatures, and delivery issues are dealt with quickly and according to your instructions.

Where We Ship
Due to legal restrictions on shipments of wine, we are only permitted to ship to certain states. Please contact Customer Care at (888) 202-2006 Monday – Friday, 8am to 5pm PT for more information on our shipping policies.

States We Ship To

  • Alabama
  • Alaska**
  • Arizona
  • California
  • Colorado
  • Connecticut**
  • Florida**
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Iowa
  • Kansas
  • Kentucky**
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • Washington, D.C.
  • West Virginia
  • Wisconsin
  • Wyoming

*Restrictions apply – please contact Customer Service
**Wet zip codes only. What is a wet zip code? Counties that sell alcohol

States We Don't Ship To

  • Arkansas
  • Delaware
  • Indiana
  • Louisiana
  • Mississippi
  • New Jersey
  • Rhode Island
  • Utah

Order Processing

Orders are processed within 24 to 48 hours of receipt. By placing an order, you authorize us to act on your behalf in arranging for transportation of the wine at your direction. Alternatively, you may choose to pick up the wine at our location or at a local FedEx retail location. (Please note that sales tax will be applied based on the delivery address.)

Freight and taxes (if appropriate) are calculated towards the end of the online ordering process. Please note that a signature from an adult (21 years or older) is always required upon delivery. Please call for international delivery options.

Appropriate taxes will be applied to shipments in these states:
  • Alabama
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Kansas
  • Kentucky
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Nebraska
  • Nevada
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Prices of our wines do not include shipping or handling charges. Shipping charges are calculated depending on destination, number of bottles ordered, and choice of delivery option.

Return Policy

Due to the nature of your wine order, we are unable to issue refunds on shipments of alcohol.

We take great pride in carefully packaging your order to ensure a safe delivery, but on the rare occasion, breakage does occur in transit. In the event that your order arrives damaged, please contact Customer Care at customercare@silveroak.com or (707) 942-7137 within 15 days of receipt to file a claim.

For merchandise orders, please contact Customer Care at customercare@silveroak.com or (707) 942-7137.

Adult Signature Required – ID Scanning

Please have your valid government-issued photo ID ready at the time of delivery.

Effective June 28, 2022, FedEx will introduce scanning technology that electronically captures the recipient’s first initial, last name, and automatically verifies that age requirements are met for shipments requiring an adult signature at delivery. The software does not record or store any other personal data (e.g., driver’s license number, birthdate, home address, etc.).

Please visit fedex.com/idscan for additional details.

Privacy

The shipping information related to an order (but not the purchase information) will be shared with the shipping company that Silver Oak and Twomey Cellars use for any given order. If an order is being shipped directly from one of Silver Oak and Twomey partners rather than from the Silver Oak Cellars warehouse, the shipping information (but not the purchase information) will be shared with that partner.